jaya9bet bd Privacy Policy

jaya9bet bd ("we", "our", "platform") is an online gaming and sports betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") explains how jaya9bet bd collects your personal information, what that information is used for, and how it is kept secure.

By registering on our website or using any of our services, you are considered to have accepted the terms of this Policy. This Policy must be read together with our Terms and Conditions, as both documents together form the overall framework governing your account.

This Policy applies only to the website and services of jaya9bet bd. Third-party websites or services are governed by their own privacy policies, for which we are not responsible.

jaya9bet bd collects user information from various sources. This information falls into two main categories: what you provide directly, and what is collected automatically from your usage patterns.

2.1 Information You Provide

• Full name, date of birth, and national ID or passport number (for age verification).
• Email address and mobile number — for account creation and communication.
• Financial information: bKash, Nagad, Rocket, or Upay mobile banking numbers and bank account details.
• Address and location details.
• Messages or information you send when contacting customer support.

2.2 Automatically Collected Information

• IP address, browser type and version, and operating system information.
• Date and time of access to the platform, and which pages you visited.
• Gaming and betting activity: bet amounts, play history, win and loss records.
• Device identification numbers and mobile network information.
• Usage data collected through cookies and similar tracking technologies.

jaya9bet bd uses collected information only for the specific purposes listed below. Information is not used for any additional or unrelated purpose.

• Account management: Completing the registration process, verifying logins, and ensuring the security of your account.
• Transaction processing: Completing deposit and withdrawal operations and maintaining financial records.
• Age verification: Confirming that all users of the platform are 21 years of age or older.
• Customer support: Resolving your questions and complaints via live chat or email.
• Fraud prevention: Detecting unusual account activity and maintaining security.
• Service improvement: Analysing user experience to improve the quality of the platform.
• Responsible gaming policy implementation: Detecting problematic behaviour and providing support in accordance with our responsible gaming guidelines.
• Legal compliance: Retaining information and presenting it to authorities when required, in accordance with applicable laws and regulations of Bangladesh.

jaya9bet bd never sells your personal information to third parties for commercial purposes. However, certain necessary information may be shared with trusted partner organisations to operate our services.

4.1 Service Provider Partners

We work with certain third-party service providers for payment processing, technical support, and security verification. These organisations are given only the information necessary for their designated tasks and may not use that information for any other purpose.

4.2 Disclosure for Legal Requirements

We may disclose information to comply with court orders, lawful requests from government authorities, or legal obligations. In such cases, only the requested and legally required information will be provided.

4.3 Fraud Prevention

We may coordinate with relevant authorities or security agencies to detect and prevent account fraud, money laundering, or other unlawful activities.

The jaya9bet bd website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve website functionality and remember your preferences.

5.1 Essential Cookies

These are strictly necessary for the website to operate. They are used to maintain login sessions, verify security, and ensure the basic functioning of the platform. Disabling them may cause the website to not work properly.

5.2 Functional Cookies

These cookies are used to save your language preferences, page settings, and personalised experience. They make each visit smoother and more convenient.

5.3 Analytics Cookies

These cookies are used to analyse website usage patterns and improve our services. Data is collected in aggregate form and no individual user is identified.

You can control or disable cookies through your browser settings, though doing so may limit some website functionality.

jaya9bet bd places the highest importance on protecting your personal and financial information. We use industry-standard technologies and processes to protect your information from unauthorised access, alteration, or damage.

• SSL encryption: All information transmitted on the website is encrypted using Secure Socket Layer (SSL) technology.
• Database security: Information stored on our servers is protected by advanced firewalls and encryption.
• Access control: Only authorised staff may access your information, and they are required to follow clear policies when doing so.
• Regular security audits: Regular system audits and security tests are conducted to identify potential vulnerabilities.
• Two-step verification: OTP-based two-step verification is available for important account actions.

However, no digital system can guarantee 100% security. If a security breach occurs, we will promptly notify the affected users and take the necessary steps.

6.1 Data Retention Period

Information is retained for as long as your account is active and, after closure, for as long as necessary to meet legal obligations. Financial transaction records will be kept for the period required under applicable laws of Bangladesh.

As a member of jaya9bet bd, you have several important rights over your personal information. We respect these rights at all times and help you exercise them.

7.1 Right to Access

You may find out what information we have collected and stored about you. A copy of your stored information can be requested through your account settings or via customer support.

7.2 Right to Correction

If any information we hold about you is incorrect or out of date, you may request that it be corrected. Keeping your information accurate and up to date is also important for the security of your account.

7.3 Right to Close Your Account

You may request to close your jaya9bet bd account at any time. When your account is closed, your personal information will be deleted to the extent possible; however, some information may be retained for a specified period due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted. Please contact our customer support team and clearly state your request.

For more information about us or if you have questions about the company, visit our About Us page.

jaya9bet bd strictly prohibits anyone under the age of 21. Age verification is mandatory when registering on our platform, and we never knowingly collect or store information from minors.

If it comes to our attention that a minor has opened an account, that account will be closed immediately and any collected information will be deleted.

jaya9bet bd reserves the right to change or update this Privacy Policy from time to time. Changes may be made due to service improvements, legal changes, or technical developments.

For any significant changes, we will post a notice on the main page of the website and note the date of the change at the top of the Policy. Where possible, you will also be notified at your registered email address.

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated Policy. We therefore recommend reading this Policy again regularly.

If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our customer support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

• Live chat: Get immediate assistance through the live chat option on the website.
• Email: [email protected]

We are committed to resolving your data protection complaints promptly and satisfactorily. When a complaint is received, we will investigate it within a reasonable time and respond to you in writing.

For answers to common questions, you can visit our FAQ section, where answers to the most common questions about the platform are compiled.